Dear Valued Travel Partner,
We would like to take this opportunity to provide an update regarding the status of the property owner reorganization at Secrets® Silversands Riviera Cancun.
As conveyed recently, the property owner is experiencing an internal reorganization which may temporarily impact the expected brand standards. To ensure guests receive an Unlimited-Luxury® vacation as promised, those with reservations at Secrets® Silversands Riviera Cancun through July 31, 2019 will receive an alternative booking at Secrets® Capri Riviera Cancun, Secrets® Playa Mujeres Golf & Spa Resort, Secrets® The Vine Cancun or Breathless® Riviera Cancun Resort & Spa.
While the resort remains open, to ensure guests enjoy the travel experience they have come to expect, the decision has also been made to issue a stop sale until the owner resolves their situation. We are working with the owner and will reopen sales as soon as possible.
Our hotel sales and reservations teams continue to contact guests impacted. We will continue to share information and updates as they become available.
As always, we are committed to providing our mutual clients with the highest level of standards and the best possible vacation experience. We thank you for your continued support.
Gonzalo del Peon